Privacy Policy

This Privacy Policy has been developed to inform you of the information gathering, dissemination and protection policies and practices adopted by us in connection with this Website.

The words “Hello Driven”, “we,” “us,” and “our” refer to Hello Driven Pty Ltd, its directors, subsidiaries, affiliates, officers, employees, agents, contractors and assigns.

The words “user”, “you” and “your” refer to you, the user of this Website, your successors and assigns.

This Privacy Policy is governed by and incorporated by reference into our Terms of Use.

Our Key Functions

Hello Driven Pty Ltd a is a provider of software, proprietary content and services that enable organisations to measure, build and analyse the wellbeing and resilience of people. We operate as a data processor for our customers and handle only that Personal Information which our customers have asked us to process. Hello Driven's customers act as data controllers.

Application of Privacy Policy

This Privacy Policy applies only to the transfer of personally identifiable information ("Personal Information") received by Hello Driven in any format whether through its hosted software, supplied directly by Hello Driven's customers or by employees or users of the hosted software anywhere in the world.

This Privacy Policy does not reflect the privacy practices of Hello Driven's customers and Hello Driven is not responsible for and makes no guarantees regarding the privacy policies or practices of its customers. Hello Driven does not review, comment upon or monitor its customers' privacy policies or their compliance with their respective privacy policies, nor does Hello Driven review its customers' instructions to determine whether they are in compliance with or conflict with the terms of their published privacy policies.

Personal Information

“Personal Information” is information or an opinion that identifies you, or from which you can be identified:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

It may include, but is not limited to: your name, email address, physical address, title and/or other contact information.

Collection of Personal Information

As a visitor to our website: If you are just browsing our website and do not complete any online forms or contact us, we will not collect personal information from you that would enable us to identify you.

We may collect certain information about your computer such as your IP address, browser type, domain names, access times and referring website addresses. This information is used by us for the provision of products and services and to maintain the quality of the website and to provide general statistics regarding use of our website. This applies to anyone using our website.

As a user of our software: If you have been invited to use our software, personal information (limited to your name and email address) has been provided to us by a third party (our customer). The only information we collect directly from you is your answers to the psychometric questionnaires. Your use of the facilities and services available through our website will determine the amount and type of information we collect.

Use of Personal Information

Any personal information received and/or collected by us will be used in accordance with this Privacy Policy.

We may use your personal information to:

  • facilitate the gathering, measuring and analysis of psychometric data for our customers;
  • processing data into reports for our customers;
  • provide support services in connection with this site;
  • notify you of technical updates or changes in policies;
  • facilitate feedback relating to the site and services; and
  • notify you of opportunities we believe you may be interested in.

We also use aggregated and de-identified data to perform benchmarking, conduct research, and do analytics to better understand resilience and wellbeing in general.

Disclosure of Personal Information

We will not sell, share, or otherwise distribute your Personal Data to third parties except as provided in this Privacy Policy. We do not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. We do not collect your credit card number or other financial data about you.

We may share data with trusted partners to assist us to provide our services to you. All of those third parties are prohibited from using your personal information except to provide these services for us, and they are required to maintain the confidentiality of your information.

For invited users of our software: Unless explicitly stated, Personal Information, including answers to psychometric questionnaires and resulting scores will not be shared with the third party through whom you were invited to use our software (our customer). Where psychometric scores are shared with our customers, all information is aggregated and de-identified to protect your Personal Information.

For clients of psychology practitioners: If you have received an invitation through a psychology clinician, counsellor, or coach (a ‘Practitioner’) with whom you are working directly, your scores will be shared with the Practitioner to aid in your sessions. Practitioners who have access to your reports have their own privacy policies for how they manage, store, disseminate and control your Personal Information. Please contact your Practitioner directly if you have any concerns about how they manage your Personal Information.

Legally Required Disclosure: We may disclose Personal Information when required by law or regulation or when we believe in good faith that such action is necessary in order to conform to the edicts of the law, comply with legal mandates, or to protect the rights, property, or personal safety of Hello Driven, its users and the public.

Data storage

All of the Personal Information we collect is housed, stored and protected in data centres within Australia. We may employ third parties to perform data storage functions on our behalf. All of those third parties are prohibited from using your personal information except to provide services to us, and they are required to maintain the confidentiality of your information.

Use of website from outside of Australia

Please note that by accessing the Hello Driven website or software from outside of Australia, you are consenting to the transfer to and processing of Personal Information in Australia which may have different privacy laws to the jurisdiction in which you reside.

Google Analytics

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

Data Integrity

Hello Driven will only use Personal Information in ways compatible with the purposes for which it was collected or authorised by our customers as set out in this policy. Security of Personal Information

Hello Driven is committed to ensuring the security of the Personal Information that it processes. We have put into place physical, electronic, and managerial procedures to maintain data accuracy, prevent unauthorised access or disclosure and ensure the appropriate use of your Personal Information, including data encryption, limited access and the de-identification of information.

Hello Driven strives to protect the privacy of the Personal Information it processes, and inadvertent disclosure is unlikely. However, in the event of any inadvertent disclosure, Hello Driven will take all commercially reasonable steps to limit and remedy the disclosure.

Accessing and Updating Personal Information

In most cases, when Hello Driven collects Personal Information, it does so on behalf of another company as its agent or data processor. To request access, correction, amendment or deletion of your Personal Information, you should contact the company to which it was provided.


We may use cookies to enhance a user's experience while using our hosted software. Cookies are a small piece of data stored locally by your browser that saves information and helps identify you to web sites upon subsequent visits. Cookies are uniquely assigned to a computer, and can only be read by a Web server in the domain that issued the cookie. Cookies generally assist users by performing certain functions such as saving passwords and personal preferences regarding the sites.

You may have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline all cookies if you prefer. Alternatively, you may be able to modify your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis. If you choose to decline cookies, however, that may hinder performance and negatively impact the use of the hosted software.


Our hosted software may contain links to other sites. Please be aware that we are not responsible for the privacy practices or content of such other sites. Changes to this Policy

Hello Driven will maintain Personal Information in accordance with this Privacy Policy. If Hello Driven decides to change this Policy, Hello Driven will post the changes on this page so our customers and/or their employees, applicants and users are aware of what Personal Information Hello Driven processes, how Hello Driven uses it, and under what circumstances, if any, Hello Driven discloses it.

If at any point Hello Driven decide to retain or use Personal Information in a different manner, Hello Driven will notify its customers by way of email or by posting a notice on Hello Driven's website. In such an event, customers of Hello Driven are responsible for informing their users and presenting them with the option to choose whether or not they will permit Hello Driven to use their Personal Information in this revised manner.

Contact us

If you have any queries or complaints about our compliance with this Privacy Policy, or if you would like to make any recommendations or comments to improve the quality of our Privacy Policy, please contact us at